Fulcrum encourages open communication without fear of retaliation. Fulcrum holds its TruTouch network of massage therapists to the highest practice standards and ethical behavior. As part of this expectation, we have established and made available, a compliance hotline to: providers, patients, Fulcrum employees and any other individuals who are concerned about a possible compliance issue. If anyone has knowledge of, or in good faith suspects any wrongdoing:
- in the documenting, coding, or billing for services, equipment, or supplies
- in the organization’s financial practices
- involving any violation of any law or regulation
- involving a violation of any Fulcrum or TruTouch policy
- any other compliance concern
they are expected to promptly report it so that an investigation can be conducted and appropriate action be taken.
You may call the hotline to raise concerns or report possible violations to Fulcrum pertaining to suspect actions of Fulcrum, its providers, its employees or its associates. These reports may be made anonymously. Fulcrum’s Compliance Officer will investigate all reports and ensure that corrective action is taken in response to all confirmed compliance violations.
Compliance Hotline phone number: 1-866-714-0526. Please call and leave a message 24/7.
*The Compliance Hotline is not for medical emergencies. For emergency assistance, please call 911.